Delivery times

Please note our delivery time.

Unique items in production: 8-10 working days

Unique items available for immediate delivery: 2-3 working days

Langyarns (stock items): approx. 5 working days

Knitting needles, accessories, booklets: approx. 5 working days

Instructions Download: immediately after payment by email

Our delivery time for unique items is 8-10 working days (Monday to Friday), plus shipping time. After you have placed your order, you will be sent an order confirmation, after which you will have to be patient.

Your unique item will only be manufactured after you have placed your order. We always start this on Monday, usually 5-8 working days after your order, and you will usually receive an email with the shipment status by then.

It can take a while (3-4 days) until we have made and packaged all the unique items, which is why your shipment status may not be updated for a few days. We haven't forgotten you, lots of orders are always made together and shipped by Thursday at the latest.

Please remember that our employees can sometimes be sick or on vacation, so the delivery time can be maximized. Everything we do is handmade and delays can occur due to staff downtime, but this is not the norm.

Don't forget that employees have Sundays and public holidays off; our working days are Monday to Friday.

The shipping service provider DHL may experience staff shortages and your package may take longer than usual during peak times (e.g. Christmas).

Please do not immediately report a dispute to Paypal if your package does not arrive by day 10, we have not forgotten you.

If you have any questions about your order, please send them by email or chat. The staff in the store do not have access to the online shop and cannot help you. We are only available to a limited extent by phone.

Often your questions are answered automatically through the chat, the search function (small magnifying glass at the top right of the homepage) or the page "Do you have questions?" linked at the bottom of the homepage.

Even if you have to wait a little for your unique item, the anticipation is the best part and you can soon look forward to your package.

Thanks for your trust.