Is something unclear to you? You're sure to find the answer here. If not, please send us a message using the contact form.

1. Why is the delivery time for unique items 8-10 working days?

All unique pieces are handmade after your order, so you can always choose your special one-of-a-kind piece, and our selection is therefore very large. You can find stock in our stores, but this is not available for shipping. With a staff of 10, we try to get your order out as quickly as possible. In the event of sickness or a public holiday, delays may occur.

For us, working days are Monday to Friday.

Your order should normally be shipped on day 10. Before you cancel your PayPal payment, please contact us briefly. Perhaps there was a delay in the workshop or your package is stuck in shipping. We're sure we can sort it out.

2. Can I reorder something in addition to my first order?

Unfortunately, that's not possible. Processing through the shop and organizing the workshop can lead to errors, and we'd rather not have that happen. You're welcome to reorder. If we see that everything belongs together, we'll pack everything in one box and, of course, refund you double the postage.

3. Why can't I send by parcel post?

We want your ordered wool to reach you safely. It travels insured, and we only ship insured, ensuring security for both parties.

4. How do I order from abroad?

5. Are the unique pieces also available in other materials?

Our unique pieces are available exclusively in a 50% cotton / 50% acrylic blend. This homogenous blend contains no animal fibers, is non-itchy, and is machine washable and easy to care for. This means you can wear your project year-round.

6. Why aren't all unique colors always available?

We adapt our unique pieces to the seasons and fashion trends.

7. How do I find a specific unique color?

Perhaps you've already noticed the small magnifying glass in the upper right corner? There you can search directly for color names. Click on the magnifying glass and enter the name.

In the category, you also have the option to search by tags, e.g., flowers, vacation, shades of blue, etc. You'll see the tags immediately when you open the category.

8. What advantages do I have as a registered customer?

If you create a customer account, your data will be saved there, so you won't have to re-enter it each time. You can access your previous orders and track shipments. As a registered customer, you participate in cashback and will be credited with points (credit) that you can redeem on your next order.

9. How do I know if my goods have been shipped?

You will receive an email as soon as your unique piece is made in our workshop. We will then ship your package no later than the 4th working day (from the start of production).

You can track the shipping route in your customer account.

10.Why was my order canceled?

Perhaps you forgot to pay? We only ship with advance payment. You can pay by invoice via PayPal, and various payment options are also available, such as KLARNA, Visa, etc. For bank transfers, you'll need to remember to make the payment yourself. After 7 days, we need to complete your order to put it into production. If it hasn't been paid by then, we'll unfortunately have to cancel it. You can then reorder.

11. Can I exchange or return my unique item?

No. Your unique piece will be custom-made for you after you place your order and shipped directly. We don't take any items from our stores and don't keep any inventory for our online shop. This is the only way we can offer such a large selection (56 variations per color).