Delivery times
Please note our delivery time.
Unique pieces in production: 8-10 working days
Unique items available for immediate delivery: 2-3 working days
Langyarns (stock items): approx. 5 working days
Knitting needles, accessories, booklets: approx. 5 working days
Instructions Download: immediately after payment by email
Please note: Our workshop has a 4-day week
Our delivery time for unique pieces is 8-10 business days (Monday to Thursday, excluding holidays), plus shipping time. After placing your order, you will receive an order confirmation. Please be patient afterward.
In most cases, we are faster than the stated delivery time, but in cases of holidays, increased order volume, or sick leave, it may take longer than the stated delivery time. Please note the additional shipping time.
Your unique piece will only be manufactured after you place your order. We always start this process on Mondays, usually 5-8 business days after your order. You will usually receive an email with the shipment status by then.
It may take a while (3-4 days) until we have produced and packaged all of the unique pieces, so your shipment status may not be updated for a few days. We haven't forgotten about you; we always produce a large number of orders at once and ship them by Thursday at the latest.
Please keep in mind that our employees may be sick or on vacation from time to time, so delivery times may be stretched to the limit. Everything we do is handmade, and delays can occur occasionally due to staff downtime, but this is not the norm.
Don't forget that employees have Sundays and public holidays off; working days (including packing days) are Monday to Thursday.
The shipping service provider DHL may experience staffing shortages, and your package may take longer than usual during peak times (e.g., Christmas).
Please don't immediately file a dispute with PayPal if your package doesn't arrive by day 10; we haven't forgotten about you.
If you have any questions about your order, please send them by email or chat. The store staff doesn't have access to the online shop and cannot help you. We are only available by phone to a limited extent.
Often, your questions are answered automatically through the chat, the search function (small magnifying glass at the top right of the homepage), or the "Do you have questions?" page linked at the bottom of the homepage.
Even if you have to wait a while for your unique item, the anticipation is the best part and you can soon look forward to your package.
Thank you for your trust.